Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, we may not be able to make modifications.

Will I receive an order confirmation?

Yes, you will receive an email confirmation once your order has been successfully placed.

Shipping & Delivery

Where do you ship to?

We ship locally within Hong Kong and internationally. Shipping options and rates will be displayed at checkout.

How long does delivery take?

Delivery times vary depending on your location. Local orders typically arrive within 3–5 business days, while international orders may take longer.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of receiving your order, provided items are in their original condition and packaging. Please contact us to initiate a return.

How long does a refund take?

Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days.

What if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately with photos and we will arrange a replacement or refund.

Products

Are your gems and jewellery authentic?

Yes, all our products are carefully sourced and authentic. We take pride in offering genuine, high-quality gems and jewellery.

Do you offer gift wrapping?

Please contact us if you would like your order gift wrapped and we will do our best to accommodate your request.

Contact Us

How can I get in touch with you?

You can reach us through the contact form on our website. We aim to respond to all enquiries within 1–2 business days.

Email: support@babagemsonline.com

WhatsApp: +852-9758-6476

Address: 26-36 Prat Avenue, Tsim Sha Tsui, Kowloon, Hong Kong